Support
Email catalog-clinic@stefanomarra.com — replies within one business day.
Include your myshopify domain and what you expected to see. With those two things most problems are answered on the first reply.
Scans
How long does a scan take?
A couple of minutes for most catalogs. Shopify prepares the snapshot in the background, so you can close the page and come back — the scan finishes without you.
My scan seems stuck
A scan waits on Shopify to finish preparing the snapshot, which takes longer for large catalogs and during Shopify’s own busy periods. If a scan has not finished after an hour, email us with your shop domain and we will look at what Shopify reported.
Why did my score change when I did not touch anything?
Something else changed the catalog — an import, an ERP sync, a supplier feed or another app. Open History and compare the two scans: it lists exactly which issues appeared and which were resolved.
Plans and limits
- Free — catalogs up to 1,000 products, 3 manual scans per week
- Pro — catalogs up to 10,000 products, 30 manual scans per week, automatic weekly scans, history and CSV export
- Scale — unlimited catalog size, 60 manual scans per week
All 20 checks are included on every plan. Scan allowances are a rolling seven-day window, not a calendar week, and scheduled scans never count against them. Your first scan runs in full whatever the size of your catalog.
Changing or cancelling a plan
Plans are billed by Shopify. Change or cancel from Settings → Apps and sales channels in your Shopify admin; the change reaches Catalog Clinic immediately and nothing is billed by us directly.
Weekly monitoring
On Pro and Scale, Catalog Clinic scans once a week on a day you choose, in your store’s own time zone, and emails or messages Slack only when the score moved. A quiet week is a silent week. Turn it on, pick the day, and set the notification address in Settings.
Slack notifications
Create an incoming webhook in your Slack workspace and paste the hooks.slack.com URL into Settings. Any other host is rejected.
Data and permissions
The app asks for read_products and nothing else, so it cannot change your catalog and never sees customers, orders or payments. The privacy policy lists exactly what is stored and for how long.
Uninstalling
Remove the app from your Shopify admin. Your session is deleted immediately and all settings, scans and findings are deleted within 48 hours. To have them deleted sooner, email us.
Still stuck
Write to catalog-clinic@stefanomarra.com. Bug reports with a shop domain and a screenshot get fixed fastest.